When a customer has a valid reason to speak to a human agent, but there’s no option to do so, it’s a frustrating experience that can lead to negative CSAT, or worse, churn. For these kinds of next-level use cases, our customizable messaging platform allows you to connect all your business systems to the conversation, …
Also, AI chatbots can automate and resolve many of the more routine, repetitive service operations, such as answering frequently asked questions. This allows agents to focus on more complex, high-value conversations. Chatbots are tools or series of programs powered by artificial intelligence. They are also rules and instructions which generate a virtual interaction with users …
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